![]() Please upload your original prescription if you have a prescription issue. ![]() Choose the specific frame and describe the issues that have caused the need for a refund/exchange. ![]() Please select the service type, either an Exchange or Refund. Please login to your Firmoo account and locate the order you are not satisfied with. This policy effects from 31st March, 2020 and will be reviewed regularly.ġ. Please note: During this challenging time, we have extended the returns period from 30 days to 60 days (from the date of receipt) for the time being. Each order is eligible for a one-time exchange/return. This warranty does not cover damage caused by accidents, negligence, or improper care.ģ0-Day Exchange & Return: Unsatisfactory glasses can be exchanged or refunded within 30 days of receipt. 3-Month Warranty: Customers will enjoy a 3-month warranty (3 months from the date of receipt), covering any possible defect in materials and workmanship.
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